Refund Policy

1. Refund Policy

We understand that occasionally, customers may encounter issues with their purchases. We are committed to providing you with the best possible service and addressing your concerns. Please read our refund policy carefully:

1.1 Refund Eligibility

We offer refunds under the following circumstances:

a. Subscription Cancellation: If you wish to cancel your IPTV subscription, you can request a refund within 7 days from the date of purchase. After this period, no refunds will be issued for subscription cancellations.

b. Service Interruption: If you experience prolonged service interruption for more than 24 hours due to technical issues on our end, you may request a pro-rated refund for the disrupted period.

1.2 Refund Process

To request a refund, please follow these steps:

a. Contact our customer support team at  Email or WhatsApp.

b. Provide your order number, username, and details about the reason for the refund request.

c. Our support team will review your request and respond within 1-2 hours

d. If your request is approved, we will process the refund using the original payment method. Please note that it may take 1-3 business days for the refund to reflect in your account.

2. Returns Policy

We do not accept returns for physical products, as our services are primarily digital and subscription-based. However, if you have any issues with our service, please contact our support team for assistance, and we will do our best to resolve your concerns.

3. Contact Information

If you have any questions, concerns, or need assistance with refunds or returns, please don’t hesitate to contact our customer support team.

4. Policy Changes

We reserve the right to update or modify this refund and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our services, you agree to abide by the terms and conditions outlined in this refund and returns policy.

Please ensure that your refund and returns policy is prominently displayed on your website, so customers can easily access this information before making a purchase. Additionally, make sure to communicate any updates or changes to your policy clearly to your customers.